Because Wegovy, Mounjaro, and other GLP-1 medications are prescription-only, we’re required by the General Pharmaceutical Council (GPhC) to verify your identity before we can safely and legally supply your treatment.
We typically use a secure identity verification system (Onfido) that verifies your name, date of birth, and address against official records, including the electoral roll, phone databases, and credit reference agencies. This helps confirm your identity and prevents the issuance of fraudulent prescriptions.
Occasionally, the automatic check may fail, typically due to a mismatch in your name, date of birth, or address, or if no matching records are available.
If that happens, you might need to submit additional photos or do a quick manual ID check.