If you need to reschedule or delay your upcoming delivery, here’s how to do it depending on your order’s status:
Before your order starts processing
You can adjust your order easily through the Compound app:
- Log in to your Compound account.
- Select View Treatment Plan.
- Under Your Upcoming Order, you can either:
- Refill your order sooner, or
- Postpone your order by two weeks.
If you would like to delay your order until a specific date (not just two weeks), please submit a request, and our Care Team will update your schedule manually.
If your order is already processing
If processing has begun but you have not yet received a tracking link:
- Submit a request immediately.
- Tell us the new date you would like your order delivered.
- Our team will do everything possible to delay dispatch.
If your order is already in transit, we recommend contacting DPD directly:
- Use the tracking link emailed to you by DPD.
- Or, manage your delivery via the DPD app.
Manage your delivery with the DPD app:
- Download the DPD app for Apple or the DPD app for Android.
- Sign up using the same email address you used for your Compound account.
- You can:
- Pinpoint your delivery address on the map
- Add delivery notes and instructions
- Upload a helpful photo for the driver
If you cannot collect your delivery
If your order is delivered but you cannot collect it within 10 days, please submit a request. Our Care Team will help arrange a replacement order where possible.
Please note: Replacement orders may incur additional fees if the failed delivery was not reported to us before dispatch.
Important to remember
- Rescheduling is free if actioned before dispatch.
- Failed deliveries that are not notified in advance may result in additional charges.