We’re sorry to hear that your experience hasn’t met your expectations. If you would like to raise a complaint, here’s how to do it:
1. Gather your information
Before submitting your complaint, please collect any relevant details such as:
- Your order number
- Delivery date
- Email address and date of birth
- The name of any Care Team member you have spoken with
2. Submit a request
Once you have your information ready, please submit a request and include as much detail as possible about the issue, along with any steps you have already taken to resolve it.
3. What happens next
Our team will review your complaint and work with you to find a fair solution. We are committed to handling all complaints professionally and appreciate your patience as we work through them with you.